We provide our customers with an array of high quality services intended to compliment the custom and packaged software solutions we offer. We understand the importance of attentive service in maximizing the utilization and long-term value of the technology products we provide.
Our service offerings are grouped into the following 3 categories:
Quality implementation service is a critical factor in the successful delivery of any business management system. Developed in 2007, and continuously improved, the Microsoft Sure Step Methodology is the road map to success when installing and integrating our products into your business. A Project Management Institute (PMI) compliant tool, Sure Step provides a consistent and generally accepted framework for delivering successful implementation projects. It ensures that our solutions will be delivered on time and under budget.
Custom development services are typically rendered in connection with the delivery of our packaged solutions. These products normally meet a high percentage of our customers' requirements, however, in certain circumstances it may be necessary to add or modify specific functionality. In those cases, we work collaboratively with the customer to produce a Statement of Work (SOW) document that defines the scope of services, deliverables, fees and related professional arrangements required to develop and deliver the enhancement(s).
Training and Support
To maximize the value of our solutions, we offer a number of Business Ready plans that increase employee productivity and protect your investment. With our support plans, you receive access to our award-winning customer support portal along with online training and technical support services. And to keep your system up to date, you will enjoy access to enhanced functionality and technology advances through version releases and upgrades. And best of all, these plans provide a solid platform for the strategic services delivered by your local partner. Click here to learn more...